QUESTIONS & ANSWERS
When can I swap?
You can swap your items once month.
How long can I keep the items ?
You can keep them 30 days :
- From the day you pick them up at the shop
- From the day they arrive at your pick up point or your mailbox.
Why can't I rent some items?
- Each membership has a limited value. You cannot rent an item if its price is superior to the limit of the membership you choose.
- The items from "La conciergerie" are not eligible to the membership system.
When can I stop my membership?
Your membership will automatically ends at the end of the month.
Can I buy the item after renting it?
Yes ! You will just have to pay the retail price minus the membership price.
What happens if I damage an item?
Don't worry, normal wear and tear is not a problem, as our service takes care of minor issues free of charge. In the case of significant damages or if an item has been stolen, as we work with a deposit system, we might retain the item's value partially or entirely.
Can I upgrade/downgrade my membership?
You can change your membership each month by buying the new one online or at our shop.
Where do you deliver?
We ship mainly to Germany and France, but we can also ship to other countries in the European Union.