How does it work?
It's easy! You just have to pick an item you like on our website, select a start and an end date, and confirm your order. You can decide to pick up your order at our store in Berlin or at our pop-up store in France or to let us deliver it to your address.
You can also directly buy the item!
How long can I keep the items?
You can wear the items until the rental's last day. The items have to be sent back to us within the last day of the rental or the next workday, if it is a Sunday or a bank holiday.
Do I have to clean the items at the end of each rental?
It's not necessary as we include the cleaning process in our service. All our items will be cleaned professionally after each rental.
If you would like to clean an item during the rental, please check the instructions on the item's label or on the item's page on our website.
What is the purchase option?
The purchase option is an extension of the rental that covers the item's value and allows you to become the owner of one or more items at the end of the rental period. For those items that have the purchase option active, you will just have to pay the difference between the item's value and the first rental, and the items will be yours forever.
How can I choose the right size for me ?
You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.
The Size Guide is conveniently available on the page of each product.
Are alterations possible?
Yes! Feel free to come to our store in Berlin or in Loireauxence for semi-permanent or permanent alterations.
How far in advance can I reserve an item?
You can book an order up to 6 months in advance. For our wedding dresses, this period can be extended to one year.
Which payment methods do you accept ?
We do accept the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
How long does an order take to arrive ?
Orders are usually dispatched between 1-3 days from the date of the order being placed.
- National orders normally arrive within 2-4 days of shipping.
- European orders normally arrive within 4-8 days of shipping.
- International orders normally arrive within 2-4 weeks of shipping.
Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
How can I track my order ?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
How to return my items ?
Returns are free for rentals.
In case of a purchase, we do not currently offer free returns. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.