ONE-TIME RENTALS
How does it work?
It's easy! You just have to pick an item you like on our website, select a start and an end date, and confirm your order. You can decide to pick up your order at our store in Berlin or at our pop-up store in France or to let us deliver it to your address.
You can also directly buy the item!
How long can I keep the items?
You can wear the items until the rental's last day. The items have to be sent back to us within the last day of the rental or the next workday, if it is a Sunday or a bank holiday.
Do I have to clean the items at the end of each rental?
It's not necessary as we include the cleaning process in our service. All our items will be cleaned professionally after each rental.
If you would like to clean an item during the rental, please check the instructions on the item's label or on the item's page on our website.
What is the purchase option?
The purchase option is an extension of the rental that covers the item's value and allows you to become the owner of one or more items at the end of the rental period. For those items that have the purchase option active, you will just have to pay the difference between the item's value and the first rental, and the items will be yours forever.
How can I choose the right size for me ?
You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.
The Size Guide is conveniently available on the page of each product.
Are alterations possible?
Yes! Feel free to come to our store in Berlin or in Loireauxence for semi-permanent or permanent alterations.
How far in advance can I reserve an item?
You can book an order up to 6 months in advance. For our wedding dresses, this period can be extended to one year.
Which payment methods do you accept ?
We do accept the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
How long does an order take to arrive ?
Orders are usually dispatched between 1-3 days from the date of the order being placed.
- National orders normally arrive within 2-4 days of shipping.
- European orders normally arrive within 4-8 days of shipping.
- International orders normally arrive within 2-4 weeks of shipping.
Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
How can I track my order ?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
How to return my items ?
Returns are free for rentals.
In case of a purchase, we do not currently offer free returns. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
BUYING NEW OR PRELOVED ITEMS
How does it work?
It's easy! You just have to pick an item you like on our website, select a start and an end date, and confirm your order. You can decide to pick up your order at our store in Berlin or at our pop-up store in France or to let us deliver it to your address.
You can also directly buy the item!
How long can I keep the items?
You can wear the items until the rental's last day. The items have to be sent back to us within the last day of the rental or the next workday, if it is a Sunday or a bank holiday.
Do I have to clean the items at the end of each rental?
It's not necessary as we include the cleaning process in our service. All our items will be cleaned professionally after each rental.
If you would like to clean an item during the rental, please check the instructions on the item's label or on the item's page on our website.
What is the purchase option?
The purchase option is an extension of the rental that covers the item's value and allows you to become the owner of one or more items at the end of the rental period. For those items that have the purchase option active, you will just have to pay the difference between the item's value and the first rental, and the items will be yours forever.
How can I choose the right size for me ?
You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.
The Size Guide is conveniently available on the page of each product.
Are alterations possible?
Yes! Feel free to come to our store in Berlin or in Loireauxence for semi-permanent or permanent alterations.
How far in advance can I reserve an item?
You can book an order up to 6 months in advance. For our wedding dresses, this period can be extended to one year.
Which payment methods do you accept ?
We do accept the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
How long does an order take to arrive ?
Orders are usually dispatched between 1-3 days from the date of the order being placed.
- National orders normally arrive within 2-4 days of shipping.
- European orders normally arrive within 4-8 days of shipping.
- International orders normally arrive within 2-4 weeks of shipping.
Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
How can I track my order ?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
How to return my items ?
Returns are free for rentals.
In case of a purchase, we do not currently offer free returns. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
SHIPPING
RETURNS
CLEANING & REPAIR
MEMBERSHIP
When can I swap ?
You can swap your items once a month.
How long can I keep the items ?
You can keep them 30 days :
- From the day you pick them up at the shop
- From the day they arrive at your pick up point or your mailbox.
Why can't I rent some items ?
- Each membership has a limited value. You cannot rent an item if its price is superior to the limit of the membership you choose.
- The items from "La conciergerie" are not eligible to the membership system.
When can I stop my membership ?
Your membership will automatically ends at the end of the month.
Can I buy the item after renting it ?
Yes ! You will just have to pay the retail price minus the membership price.
What happens if I damage an item ?
Don't worry, normal wear and tear is not a problem, as our service takes care of minor issues free of charge. In the case of significant damages or if an item has been stolen, as we work with a deposit system, we might retain the item's value partially or entirely.
Can I upgrade/downgrade my membership ?
You can change your membership each month by buying the new one online or at our shop.
RENT OUT OR SELL MY ITEMS
What is La Conciergerie ?
Conciergerie is the French word for concierge service. This premium service at Codressing allows you to give up space in your closet by renting out your items without stress of organization. You will enjoy the advantages of earning money, and give a new life to your garments.
How can I become part of La Conciergerie ?
You can simply send us a request on our website, wait for our approval and ship us (or drop off) your fashion items. To do so, click on "RENT OUT" and fill in our "GET A QUOTE" form. Don't forget to upload pictures.
How long does it take to examine my request ?
Codressing may take up to 72 hours to examine your request. We will check the type of item, its material, its condition and its brand. If we accept your items, we will determine and communicate with you an estimate of renting price per day and selling price.
How do you take care of my items ?
Alterations, dry-cleaning, we take care of your items like they were ours!
Can I get my items back ?
Sure, you can! Your items still belong to you. You just need to send us a request at hello@co-dressing.com or come to our shop directly. If you are not in Berlin, we will ship it back to you as soon as possible. Please note that, if an item is currently rented by one of our members, you will have to wait until the rental is over.
Does Codressing take a commission/service fee ?
As taking care of your items for you has a cost, codressing asks for 55% of the rental or purchase value. Please be mindful we take care of relabeling your items, and we cover the dry cleaning and shipping costs.
How will I get my revenues ?
As soon as you earn revenues, you will either have them transferred to your bank account or you can choose to reinvest in Codressing coupons with a higher value (+10%).
What happens if one of my items get damaged or stolen ?
If something happens while they are rented out, you will be refunded of the item's value you indicated. Please note that normal wear and tear due to the item's proper use will not be considered as damage.
Where can I drop my conciergerie garments ?
You can either ship or drop your items to both our stores in Berlin, Germany and in Angers, France.
Why has my request been rejected ?
At Codressing, we strive for a unique closet with statement pieces from many designers and brands. Quality is the basis of every decision we make when analysing an item. We reserve the rights to decide which items we are willing to take care of, and whether they meet our style. Damaged items or brand that do not meet our quality standards will not be approved.
How long does it take for a piece to get rented or sold ?
Our shared closet has something for everyone's fashion taste. Surely some items are a real success and rent out 3/4 times monthly, yet we are not responsible for items that may take longer to get rented out or sold.
What happens if I send more pieces than I registered ?
Please make sure to send the exact number of pieces you registered at the conciergerie. If we receive more than expected and/or they are not conform to their descriptions, we will send them back and charge the shipping cost or you can pick them up. If you fail to communicate a solution, we will donate your items.
How long do you keep my items for?
We are happy to keep your items for a minimum of:
- 3 months for all garments and accessories
- 10 months for wedding dresses
Do you accept counterfeits pieces ?
Absolutely not ! We authentificate all our conciergerie items and we will reject any counterfeit requests.
My request has been approved, what happens now ?
You will receive a shipping label by email to send your items to us. If you decided to bring them personally to our dressing-apartment in Berlin, just come during our opening time. After creating an ad, we will inform you each time one of your items is rented, but you will also be able to check the status of each item in your profile.
What happens if I drop off some dirty items with no washing instructions?
Normally, we do not accept dirty pieces.
In the case that we accept them and must wash them without washing instructions, we do not take responsibility if the items get altered or damaged.